Privacy Policy

Privacy Policy

Introduction

Welcome to https://buy-bird-peanuts-online.feedersandmore.co.uk (hereafter referred to as “our website” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines the comprehensive approach we take to protect your personal data and provides insights into our practices regarding data collection, storage, and usage.

Scope

This policy encompasses every aspect of our digital presence, including but not limited to:

  1. Our official website located at https://buy-bird-peanuts-online.feedersandmore.co.uk.
  2. All applications, software, and services offered through our platform.
  3. Interactions on our websites, from browsing to completing transactions.
  4. Communication channels we utilize, such as email, phone, and SMS.

Please note that this policy does not cover third-party platforms or services linked from our website, which have their own privacy policies governing user data.

Processing Activities

As you engage with our platform in various ways, the following activities are covered under our Privacy Policy:

  1. Account Creation: When you create an account on our site, we collect your personal information to set up and manage your account.
  2. Purchases: We process payment details and order history for seamless shopping experiences.
  3. Communications: You may choose to receive newsletters or promotional emails from us, which helps us track engagement.
  4. User Feedback: We value your opinions and collect feedback data to enhance our services.
  5. Data from Social Media: If you interact with us on social media platforms, we may gather information from those sources.
  6. Product Interaction: Details about products you view, search for, or purchase are also collected for analytical purposes.

Personal Data Collection

We collect diverse types of personal data to deliver personalized services and enhance user experiences:

  1. Account Information: This includes your name, username, and password-related details.
  2. Payment Details: We securely store cardholder names, payment card numbers, expiration dates, and CVV codes for processing transactions.
  3. Financial Data: We may collect banking information to facilitate direct bank transfers or financial services.
  4. Purchase History: A record of your buying behavior, including products purchased, quantities, and order dates.
  5. Mobile Device IDs: Unique identifiers from your mobile device to enhance the functionality of our apps.
  6. Location Data: Information about your geographical location when you use our location-based services or during transactions.
  7. Feedback and Reviews: Your ratings, comments, and reviews help us improve our products and services.
  8. Social Media Profiles: We may access basic information from social media platforms to personalize content delivery.
  9. Product Preferences: Data on your product preferences and browsing behavior helps tailor recommendations.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for the following purposes:

  1. Strictly Necessary: These cookies enable core functionalities, such as remembering user login details or maintaining session state.
  2. Preferences: They remember your preferences, such as language settings or display choices, to enhance user experience.
  3. Analytics: Tracking technologies help us analyze user behavior, gather insights, and improve our platform’s performance.

Users can manage non-essential cookies through our Cookie Manager, providing control over their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies that balance legal requirements, business needs, and your rights:

  1. Retention: We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. This includes maintaining transaction records, resolving disputes, and ensuring compliance.
  2. Deletion: Once the retention period expires or upon request, we securely delete or anonymize your personal data, ensuring it is no longer associated with your identity.

Security Measures

We have implemented robust security protocols to safeguard your personal data:

  1. Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Control: Strict access controls are in place, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our website does not knowingly collect personal information from this age group. Parental consent is not required for interactions with our platform, and we encourage parents to supervise their children’s online activities.

Your Data Rights

Depending on your location, you have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with details of how it is being processed.
  2. Rectification: If your data contains errors or inaccuracies, you have the right to request corrections.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your personal data from our systems.
  4. Restriction: You may limit the use or processing of your data under specific conditions.
  5. Portability: We can provide your personal data in a structured format, allowing you to transmit it to another controller.
  6. Objection: You have the right to object to the processing of your data for legitimate interests, direct marketing, or profiling.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data rights.
  8. Appeals and Complaints: If you believe your privacy rights have been infringed upon, you can file an appeal or complaint with our privacy team or relevant regulatory bodies.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, concerns, or requests regarding your privacy:

We are dedicated to addressing your inquiries promptly and ensuring a secure and private communication channel.